Terms and Conditions

1. General Information

In accordance with Consumer Protection Act (Official Gazette RS 88/2021), Worldwide Booking d.o.o. informs customers purchasing services via www.globalmedicalbooking.com that:

  • Services are sold within the registered business activity of Global Booking d.o.o. Complaints can be sent to: dusan.vuksanovic@globalmedicalbooking.com.
  • Service details are available on www.globalmedicalbooking.com.
  • Purchases through the website are considered distance sales under applicable law.
  • Services meet the required standards for their intended use.
  • Prices include VAT and are clearly displayed.
  • Consumers can pay for reservations using major payment cards on the website.
  • By placing an order and clicking "AGREE," consumers commit to payment.
  • Service composition in contracts follows the service declaration.
  • Consumers may exchange services within 14 days as per the exchange policy.
  • Consumers can cancel and request a refund within 14 days following the cancellation policy.
  • Complaints about purchased services can be made as described on the reclamation page

2. Definitions

  • Partner: Legal or natural person providing services registered with the Company for mediation.
  • User: Person using www.globalmedicalbooking.com to book Partner’s services.
  • Platform: The website and applications operated by the Company for service provision and management.
  • Data Administrator: Entity controlling personal data processing on the platform.
  • Force Majeure: Unforeseeable events (natural disasters, war, pandemics, government restrictions) preventing service delivery or use.
  • Personal Data: Information identifying a natural person (e.g., customer details).
  • Service: Medical and related services booked via www.globalmedicalbooking.com
  • Price Match: Company’s guarantee of the lowest online price under equivalent conditions.

3. Partner Obligations

  • The Partner must provide complete and accurate service details when registering on www.globalmedicalbooking.com, including photos, descriptions, availability, prices (including taxes and fees), cancellation rules, and other relevant terms.
  • Contact details (phone, email, social media, etc.) must not appear in service descriptions.
  • The Company may edit or remove any content that is inaccurate, incomplete, or violates the Agreement.
  • The Partner is responsible for keeping service information up to date, especially during changes in availability or special circumstances (e.g. renovations). Updates must be made daily or as needed through the Partner’s account.
  • Content translations remain the property of the Company and cannot be reused by the Partner elsewhere.
  • Updates to images and descriptions may be requested but require prior approval from the Company.
  • The restrictions and conditions (including pricing) related to services available for booking on http://www.globalmedicalbooking.com must remain clear, accessible, and understandable at all times to all involved parties, including end users. The Partner shall refrain from misusing the Company’s services or platform by submitting or applying vague, ambiguous, or misleading terms, conditions, or pricing structures.

4. Rate and Availability Parity

  • The Partner agrees to offer equal or better rates and terms on the Platform compared to any other sales channels.
  • All prices, restrictions, and service conditions must be clear, honest, and not misleading.
  • The Company may reject content or listings that do not meet these standards and ask for immediate correction.
  • The Partner must ensure fair access to service availability, including during high-demand periods (e.g. events, holidays).

5. Commission and Reporting

  • For each booking via the Platform, the Partner pays a 20% commission on each reservation made via the Company and www.globalmedicalbooking.com, unless otherwise agreed.
  • The Agreement is effective once the Partner’s profile is listed on www.globalmedicalbooking.com.
  • Prices shown to users must include all applicable taxes and fees.
  • If tax laws change, the Partner must update prices accordingly within 3 days.
  • The Company will provide a monthly Booking Report; the Partner must regularly confirm the number of bookings, services rendered, and amounts charged.
  • Providing false or incomplete reports may result in a contractual penalty.

6.  Payment Terms

  • Invoices are issued monthly by email and must be paid within 5 days from receiving the Invoice.
  • Payments must be made in full, without deductions or offsets, and in the currency stated on the invoice.
  • The Partner is responsible for all bank fees and taxes related to the payment.
  • In case of delay, the Company may charge interest, suspend services, or request financial guarantees.

7.Reservations, Complaints & Price Adjustments

  • Each reservation made on www.globalmedicalbooking.com creates a direct contract between the Partner and the User.
  • The Partner receives booking details (e.g. date, service, user info: service date, number of clients, type and price of service, User’s name, address, and, if applicable, credit card details) and must honor the confirmed terms. The Company is not liable for the accuracy of this information or for the User’s payment obligations. The Partner must regularly (at least daily) monitor reservation status on the Platform and acknowledges that credit card data is stored only temporarily.
  • No additional transaction or payment method fees may be charged to the User.
  • Complaints from Users are to be resolved directly by the Partner.
  • The Company may assist at its discretion (e.g. in case of overbooking).
  • If a price discrepancy is reported by the User, the Partner must adjust the rate and compensate the User accordingly (either through a lower charge or refund).
  • The Partner agrees to offer, through the Platform, the same or better prices and conditions as those made available to any other business partners or distribution channels. "Price and conditions parity" means that, for the same service (type, date, quality, and content), the Partner will provide:
  • the same or lower price,
  • the same or better benefits (e.g., accommodation, WiFi, meals, deferred payment options), and the same or more favorable rules (e.g., regarding booking changes or cancellations).
  • The Partner must ensure that all pricing, conditions, and restrictions for services listed on the Platform are transparent, accurate, ambiguous, or unjustifiably high terms are prohibited.
  • The Company reserves the right to reject or remove any Partner information or action that does not comply with the agreed terms and may instruct the Partner to make immediate corrections via the Platform.
  • The Partner is solely responsible for handling User complaints or special requests related to its services, without involvement from the Company. However, the Company may, at its discretion, assist the User, mediate, or offer alternatives in case of issues like overbooking or service deficiencies.
  • In case of a justified price disparity claim by a User, the Company may assess the claim and notify the Partner. The Partner must promptly adjust the price on the Platform and in the User’s reservation, ensuring the User receives the lower price—either by applying it directly or refunding the difference.
  • The Partner shall ensure ongoing availability for all service types based on capacity. This includes fair and consistent access to services, prices, and applicable policies throughout the term of the Agreement — including peak times such as trade fairs, conferences, and special events.

8. Overbooking and Cancellation

The Partner is obliged to deliver the reserved services. If unable to do so, the Partner must immediately inform the Company through the fastest available communication method, with written confirmation.

If the Company does not secure an alternative service of equal quality acceptable to the User, the Partner must: arrange equivalent or better alternative services at its own expense, provide free private transportation to the alternative provider for all clients listed in the reservation, and reimburse the Company and/or the User for all reasonable costs and losses (e.g., alternative accommodation, transport, communication costs).

Any amount invoiced by the Company must be paid within 14 days.

The Partner may not cancel online reservations. In cases of suspected fraud (e.g., related to payments, credit cards, or money laundering), the Company reserves the right to cancel affected reservations and withhold or reclaim relevant funds from the Partner’s account or deposit, with prior notice.

If a User cancels after the deadline for charging cancellation fees, the Company is entitled to a commission from any collected balance, in accordance with this Agreement.

9. Payment Card Guarantee

If the Partner receives User Payment Card details at booking, the card may be used both for payment and as a reservation guarantee. The Partner must accept all major cards (e.g., Dina, MasterCard, Visa, American Express) and is responsible for verifying card validity, authorization, and available credit prior to the service date. If the card lacks sufficient funds, the Partner must immediately notify the Company, which will request an alternative guarantee from the User. If this is not provided, the reservation may be cancelled, with no commission owed to the Company. Any loss due to invalid or insufficient guarantees is borne by the Partner. If the Partner intends to charge the card before the service date, this must be clearly stated to the User before booking and in the service description.

The Partner is responsible for charging both the service fee and any applicable cancellation fees, in the currency specified in the User’s booking.

If the Partner only accepts cash, no Payment Card data will be provided as a booking guarantee.

The Partner acknowledges and accepts that the Company’s general terms regarding data protection and communication privacy apply to all interactions and exchanges.

In events of force majeure, the Partner shall not charge (and will refund, where possible) any fees, deposits, or cancellation charges for:

(I) User cancellations or changes, or

(II) unused portions of services due to the force majeure event.

The Partner may request proof of causality from the User and must promptly share such documentation with the Company.

To exempt a booking from commission due to force majeure, the Partner must notify the Company within 2 business days after the missed or canceled reservation date. No commission will be charged for the unused portion of affected bookings.

10. Currency Conversion Statement

All payments will be processed in the local currency of the Republic of Serbia — Serbian Dinar (RSD). For informational purposes, prices may be displayed in other currencies using the middle exchange rate published by the National Bank of Serbia. The final amount charged to your payment card will be converted into your local currency at the exchange rate applied by your card issuer or payment network, which is not known to us at the time of the transaction. Due to this conversion process, the charged amount may differ slightly from the original price shown on our website. We appreciate your understanding. Any updated or amended versions of this agreement, including supplements, will supersede the current version and take effect as specified in the update or replacement notification.

11. Compliance and miscellaneous 

11.1. Assignment and Transfer

Neither party may assign, transfer, encumber, or otherwise dispose of any rights or obligations under this Agreement without the prior written consent of the other party. However, the Company may assign, transfer, encumber, or dispose of any of its rights or obligations under this Agreement (in whole or in part, or from time to time) to any related legal entity without obtaining the Partner’s prior written consent. Regardless of any assignment or transfer, the original party remains fully liable for its obligations under this Agreement.

11.2. Notices and Communication

All notices and communications must be in Serbian or English, in writing or electronically, and sent either by e-mail, to the addresses specified in this Agreement, or through the Platform’s messaging system where the Partner has access to such communications.

11.3. Entire Agreement

This Agreement, including all schedules, terms, and appendices, constitutes the entire understanding between the Parties regarding its subject matter, superseding all prior agreements, arrangements, offers, commitments, or statements, whether binding or non-binding, related to the same subject.

Severability - If any provision of this Agreement is found to be void or unenforceable, all other provisions shall remain in full force and effect. The Parties agree to replace any invalid provision with a valid one that closely reflects the original provision’s intent, purpose, and substance.

12. Confidentiality

The Parties acknowledge that during the performance of this Agreement, each party may gain direct or indirect access to the other party’s confidential information ("Confidential Information"). This includes, but is not limited to, customer data, transaction details, marketing and business plans, as well as business, financial, technical, operational, and other non-public information that the disclosing party designates as confidential or that the receiving party should reasonably understand to be confidential.

Unless otherwise specified each Party agrees following obligations of receiving Party and to:

(1) Treat all Confidential Information as the exclusive property of the disclosing party and use it solely for the purpose of fulfilling obligations under this Agreement;

(2) Employ reasonable measures to ensure that its employees, officers, representatives, contractors, and agents ("Permitted Persons") maintain the confidentiality of such information;

(3) Limit disclosure of Confidential Information strictly to those Authorized Persons who require access to comply with this Agreement;

(4) Prevent unauthorized copying, publication, disclosure, or use of Confidential Information by Permitted Persons, using reasonable methods; and

(5) Upon written request from the disclosing party, return or securely destroy all physical and digital copies of the Confidential Information.

Exceptions and Disclosures

Confidential Information does not include information that:

(i) Becomes publicly available through no fault or breach by the receiving party;

(ii) Was lawfully known to the receiving party prior to disclosure under this Agreement;

(iii) Is rightfully received from a third party without breach of confidentiality obligations; or

(iv) Must be disclosed under applicable law, court order, subpoena, or governmental authority.

Furthermore, nothing in this Agreement restricts either party from disclosing the Agreement or Confidential Information to related parties. For clarity, the Company may share all relevant information about the Service and the Partner with its employees, agents, representatives, and staff of any affiliated legal entity, in accordance with the Business Partners Privacy Statement. This includes, but is not limited to, confidential information concerning the Partner’s performance and compliance with this Agreement.

13. User Privacy Protection

On behalf of Worldwide medical booking d.o.o., we commit to safeguarding the privacy of all our customers. We collect only essential and relevant user data required for conducting business operations and for informing users, in line with best business practices and with the sole aim of providing high-quality service. Customers are given clear choices, including the option to request removal from mailing lists used for marketing communications. 

All user/customer data is strictly protected and accessible only to employees who require such data in order to perform their duties. Every employee of Worldwide medical booking d.o.o., as well as business partners, is bound by and responsible for upholding these privacy protection principles.

14. Compensation and liability

Each party shall be liable for, and shall indemnify, compensate, and hold the other party harmless against any damages or losses incurred, excluding indirect or consequential damages such as loss of production, profit, revenue, contract, goodwill, reputation, claims, or any special, incidental, or punitive damages. Liability includes but is not limited to costs, claims, demands, penalties, interest, legal actions, and expenses (including reasonable attorney fees) that are actually incurred by the affected party as a result of:

(i) a breach of this Agreement; or

(ii) a claim made by a third party arising from an actual or alleged infringement of that third party's rights by either party.

The Partner shall fully indemnify, compensate, and hold harmless the Company (including its directors, officers, employees, agents, affiliates, and representatives) from any and all liabilities, penalties, costs (including reasonable legal and attorney fees), damages, losses, claims, interest, fines, and legal actions that may arise in connection with:

(i) claims by Users related to inaccurate, incomplete, or misleading information about the Partner’s services listed on the Platform;

(ii) claims from Users concerning the use of services, overbooking, (partial) cancellations, errors in reservations, refunds, or payment issues;

(iii) User demands relating to Price Parity obligations;

(iv) any other claims by Users that are wholly or partially attributable to the Partner (including its directors, staff, agents, representatives, and facilities), such as claims arising from services or products provided by the Partner, tort, fraud, misconduct, negligence, or breach of this Agreement;

(v) any claims (including related costs, fines, and liabilities) arising from the Partner’s failure to properly register with relevant authorities or to declare, report, collect, withhold, or remit applicable taxes or fees related to the services, including commissions and service prices, resulting in legal obligations falling upon the Company;

(vi) all (alleged) monetary or non-monetary claims made by Users or third parties in connection with the services provided by the Partner.

In the event of a third-party claim, both parties shall act in good faith and make reasonable efforts to cooperate in defending or resolving such claims. The responding party shall coordinate its defense with the other party, considering their mutual interests. No party shall submit documentation, agree to judgments, or enter into settlements without the prior written consent of the other party.

Under no circumstances shall either party be liable to the other for any indirect, special, punitive, incidental, or consequential damages, including loss of production, profits, revenue, contracts, claims, goodwill, or reputation, regardless of whether such damages arise from a breach of contract or tort.

Each party reserves the right to pursue any and all legal remedies to protect its interests, including access to judicial recourse to enforce its rights under this Agreement.

15. Statements and warranties 

The Partner represents, warrants, and undertakes to the Company that, throughout the duration of this Agreement:

(i) it holds all necessary licenses, permits, and approvals required for the provision of its services;

(ii) it is duly registered with all competent governmental and regulatory authorities;

(iii) it will not offer the same services on any other online advertising platform, including its own website, at lower or more favorable prices or conditions than those listed on the Company’s Platform;

(iv) neither the Partner (including its Director and Owner), nor any of its formal or informal ultimate beneficial owners (including their directors), are in any way:

(a) affiliated with or connected to terrorist groups or individuals;

(b) listed on any sanctions list;

(c) convicted of, or currently under investigation for, or party to any deferred prosecution agreement involving money laundering, tax evasion, bribery, financial crime, fraud, or corruption.

The Partner is obliged to immediately inform the Company in writing in the event of an actual or suspected breach of any provision under this article

Each party represents and warrants to the other that, for the duration of this Agreement:

(i) it has full legal authority and capacity to enter into and fulfill its obligations under this Agreement;

(ii) it has taken all necessary corporate or legal actions to authorize the execution and performance of this Agreement;

(iii) this Agreement is a valid, binding, and enforceable obligation in accordance with its terms;

(iv) it is, in all material respects, in compliance with all applicable laws, rules, regulations, and ordinances governing its establishment and operations, including those applicable to its products and/or services.

The Company expressly disclaims all liability for any failure, delay, interruption, outage, or unavailability of the Platform, the services provided via the Platform, and/or the Partner’s online account. The Platform and related services are provided “as is,” and the Partner accepts this without reservation. The Company reserves the right to modify, suspend, or discontinue any part of the Service, the Platform, or online account access at any time and without prior notice.

16. Duration, termination and cancellation of the agreement

Unless otherwise agreed, this Agreement shall commence on the date of its signature and remain in effect for an indefinite period. Either party may terminate the Agreement at any time, for any reason, by providing the other party with a written notice at least 14 days in advance. Upon termination, both parties are required to settle any outstanding obligations and secure the settlement of any future liabilities.

Either party may immediately terminate this Agreement (and deactivate the Partner’s services on the Platform), or suspend or limit its obligations under this Agreement, without prior notice, under the following circumstances:

(i) to comply with legal or regulatory obligations;

(ii) for imperative reasons under applicable law;

(iii) in the event of repeated breaches of this Agreement;

(iv) if there is reasonable suspicion that the other party will breach any provisions of the Agreement (e.g., payment default, insolvency, parity violations, or fraudulent or misleading behavior);

(v) upon filing or initiation of bankruptcy, insolvency proceedings, or account freezes.

Any written notice from the Company regarding the closure or unavailability of the Partner's services on the Platform shall be deemed a termination of this Agreement. Upon termination, suspension, or deactivation, the Partner is obligated to fulfill all confirmed bookings and settle all commission payments (including associated costs and interest) owed to the Company under the terms of this Agreement.

The Company reserves the right to maintain the Partner’s profile on the Platform in an inactive or “closed” status until all outstanding debts are paid in full.

The following circumstances shall be considered material breaches of the Agreement and entitle the Company to immediate termination or suspension without prior notice:

(i) failure to pay any invoice or cost by the due date;

(ii) attempts to avoid or reduce commission payments in bad faith;

(iii) submission of false, outdated, or misleading service information, including listings on third-party platforms;

(iv) refusal to honor a booking at the confirmed price and conditions;

(v) requesting additional or unauthorized charges from Users;

(vi) misuse of Users’ credit card data or any data breach;

(vii) significant user or third-party complaints;

(viii) low ratings or reviews;

(ix) manipulation or attempted manipulation of Platform operations (e.g., review fraud);

(x) safety, privacy, or health issues at the Partner’s premises or services, with failure to provide proof of compliance with applicable laws;

(xi) termination of a related party contract by the Partner without justified reason or for convenience;

(xii) if any related entity of the Company has legal grounds to terminate a contract with the Partner or its controlling entity;

(xiii) non-performance or breach of any related contractual relationship;

(xiv) conduct contrary to accepted global business standards, policies, or technologies;

(xv) if the Company reasonably believes measures are needed to protect its assets, users, or third parties from inappropriate or fraudulent behavior;

(xvi)  failure to provide requested documents or information required by the Company for due diligence, compliance, or anti-fraud measures.

Upon termination of this Agreement, all obligations between the terminating party and the other party shall cease, except for those arising from breaches or damages occurring prior to termination. In the event of a change of ownership or control of the Partner’s business or assets, the Partner agrees that the new owner/operator will be granted full access to service data and performance-related information previously shared or available. The Partner and the new owner shall be jointly and severally liable for all outstanding obligations and liabilities incurred prior to the change of ownership.

17. Refund Policy

In cases of product returns and refunds to a customer who has previously made a payment using one of the payment cards, whether partially or in full and regardless of the reason for the return, Worldwide medical booking is obligated to process the refund exclusively via the original payment method (VISA, MasterCard, DINA, American Express, or Maestro). This means that, upon the merchant’s request, the bank will refund the amount directly to the account of the cardholder.

Protection of Confidential Transaction Data

When entering payment card information, confidential data is transmitted over public networks in a secure, encrypted form using ________ protocol and _________technology, which represent current state-of-the-art cryptographic standards. The security of payment transactions is guaranteed by the authorized payment processor, ensuring that the entire process is carried out in a secure environment. At no point does our system have access to or store the user’s payment card details.

18. DATA

The Company’s systems, business data, and records—including account information, online booking reports, financial data related to the booking system, and e-mails—shall serve as conclusive evidence of the existence and receipt of services by the Worldwide medical booking Partner from the User, as well as the calculation of commissions, damages, or costs under this Agreement, unless the Partner can provide reasonable and credible evidence to the contrary.

The Partner shall fully cooperate and assist by providing all reasonably required information regarding the identification of the ultimate owner(s), manager(s), and/or controller(s) of the Partner, upon the Company’s first request.

Worldwide medical booking, along with its authorized advisors and representatives, shall have the right to audit the Partner’s compliance with the terms of this Agreement, including but not limited to verifying the accuracy of any invoices issued to customers under this Agreement. The Partner agrees to promptly and without delay assist the Company or its authorized representatives during such audits, granting reasonable access to all relevant accounting books, records, premises, personnel, and other information necessary for the audit. Such cooperation shall be provided at no cost to the Company. However, if the Company incurs audit expenses exceeding the costs of a routine audit, the Company reserves the right to charge these additional audit costs to the Partner.

19. Governing Law and Dispute Resolution

Language and Interpretation - The original Agreement and all appendices are drafted in Serbian and may be translated into other languages for convenience only. Translations are non-binding, and in case of any discrepancies, conflicts, or ambiguities between the Serbian version and any translation, the Serbian version shall prevail and be binding. The Serbian version will be used in any legal proceedings.

Amendments and Updates - The Company may update or amend the General Terms and Conditions (including annexes) from time to time. The Partner will be notified via e-mail or other communication at least 15 days prior to such changes taking effect.

Unless otherwise stated, this Agreement shall be governed by and interpreted under the laws of the Republic of Serbia. All disputes arising from or relating to this Agreement shall first be resolved amicably. If amicable resolution fails, disputes shall be settled by the competent courts in Belgrade.

Jurisdiction and Enforcement - Nothing in this Agreement restricts the Company from initiating any legal action, including seeking temporary injunctions or enforcement, before any competent court where the Partner is established or registered. The Partner hereby waives any rights to claim alternative jurisdictions or applicable laws.

20. Complaints Regarding Incorrect Data or Service Type

If you have received a service that does not match your order, or if the invoice contains incorrect information, please notify us within 24 hours of receiving the service. Send an email to dusan.vuksanovic@globalmedicalbooking.com including your full name, phone number, and a detailed description of the issue.

Additionally, please download the complaint form using the link provided at the end of this text, complete it, and attach it to your email.

We will acknowledge receipt of your complaint via email as soon as possible, providing you with a reference number for your complaint in our records and informing you of the next steps.

The response time for complaints is 8 days, and the resolution period is 15 days from the date the complaint is submitted.